Despite the recurrence COVID epidemic 🦠 in China, LUSTER’s customer service has been uninterrupted! This time we took our service online with a live course to bring vocational skills training to our label printing customers in China.
A sneak peek at the new upgrades
In this live training, nothing was more anticipated than the unveiling of the new generation label inspection system. Deze Hsu, Product Solution Manager of the Intelligent Industry Division, gave an in-depth explanation of the newly upgraded label inspection system. The newly upgraded inspection system not only has a modified interface, but also has more highlights! Once it was unveiled, it was widely praised by the customers in the living chat room, and they all left comments and inquiries, looking forward to the new version of the software coming online as soon as possible.

Theory + Practice – A more thorough explanation
For the practical operation of label printing inspection system, senior customer service engineer Jinlong Pan gave the audience a comprehensive and thorough explanation. Firstly, the theoretical knowledge was shared: he systematically shared the hardware composition of label printing inspection equipment and introduced the working principle and working status of each component; Secondly, the principle of inspection was explained, which gave everyone a clear perception of the essence of inspection. On this basis, the common failures and and maintenance methods of the machine were explained in detail, so that LUSTER’s customers can prevent the problems before they happen.



Excellent service, favourable comments
Customer JUAN expressed the appreciation for this event organized by LUSTER, and many customers also left messages and hoped that more events like this could be organized next time. LUSTER insists on customer-oriented, the service to customers never stops and the service quality continues to improve!


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A little sneak preview: LUSTER will hold an online training session for the flexible packaging industry in June this year, so stay tuned!