This Privacy Policy explains how LUSTER LightTech Co., Ltd. collects, uses, stores, shares and protects personal information when you visit our website, submit an inquiry, request a quotation, contact us, or otherwise interact with us through www.lusterprint.com and related online channels.

1. Who We Are

The data controller or personal information processor for this website is:

LUSTER LightTech Co., Ltd.
Unified Social Credit Code: 91110108742342210W
Registered Address: Building No. 7, Yard No. 13, Cuihu Nanhuan Road, Haidian District, Beijing, China, 100094
Email: sales.support@lusterinc.com
Website: www.lusterprint.com

For privacy-related questions or requests, you may contact us at sales.support@lusterinc.com. If LUSTER later establishes a dedicated privacy email address, this Privacy Policy should be updated accordingly.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of personal information:

2.1 Information You Provide to Us

When you submit a contact form, request a quotation, request technical support, download materials, register for an event, subscribe to communications, or contact us by email, phone or other channels, we may collect:

• name;
• company name;
• job title or department;
• business email address;
• phone number;
• country or region;
• company address;
• industry or application area;
• product or solution interests;
• project requirements;
• inquiry details;
• RFQ information;
• service request details;
• product model;
• equipment serial number, where applicable;
• installation site, country, or region;
• service history, where applicable;
• issue description, error codes, screenshots, photos, videos, logs, diagnostic files, configuration files, or other files you choose to submit for technical support;
• technical contact person and communication records;
• any other information you voluntarily provide.

Fields marked with an asterisk or otherwise indicated as mandatory are required for us to process your request. If you do not provide required information, we may not be able to respond to your inquiry, process your quotation request, or provide the requested technical support.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• referring website;
• pages viewed;
• time and date of visit;
• time spent on pages;
• click and interaction data;
• cookie identifiers;
• approximate location derived from IP address.

This information may be collected through cookies, server logs, analytics tools, and similar technologies. Please see our Cookie Policy for more information.

2.3 Information from Third Parties

We may receive business contact information from authorized distributors, sales representatives, business partners, trade shows, industry events, public business sources, or professional platforms where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

• to respond to inquiries, messages, requests, RFQs, or technical support requests;
• to provide product, solution, technical, service, or support information;
• to evaluate customer needs and recommend suitable products or solutions;
• to prepare quotations, proposals, demonstrations, or project communications;
• to provide technical support, troubleshooting, remote diagnosis, maintenance, repair coordination, service follow-up, warranty-related communication, or other after-sales support;
• to identify the relevant product, equipment, issue, installation environment, and service history;
• to manage business relationships with customers, prospects, distributors, suppliers, and partners;
• to provide training, documentation, technical updates, or service communications;
• to improve product quality, website experience, technical documentation, service processes, and customer support;
• to send business communications, newsletters, event invitations, product updates, or marketing information where permitted by law;
• to operate, maintain, analyze, and improve our website;
• to measure website performance and user engagement;
• to protect website security and prevent fraud, spam, abuse, or unauthorized access;
• to comply with legal, regulatory, tax, accounting, export control, sanctions, or compliance obligations;
• to establish, exercise, or defend legal claims.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we process personal information based on one or more of the following grounds:

• your consent, such as when you agree to receive marketing communications or accept non-essential cookies;
• performance of a contract or steps prior to entering into a contract, such as responding to RFQs or preparing proposals;
• our legitimate business interests, such as managing customer relationships, improving our website, securing our systems, and responding to business inquiries;
• compliance with legal obligations;
• other lawful bases permitted by applicable laws.

You may withdraw your consent at any time where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

5. Marketing Communications

We may use your business contact information to send you product updates, industry information, event invitations, or other business communications where permitted by applicable law.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the relevant email or by contacting us at sales.support@lusterinc.com. Even if you opt out of marketing communications, we may still send non-marketing communications related to your inquiries, transactions, services, or legal notices.

6. How We Share Personal Information

We do not sell personal information. We may share personal information only where necessary and appropriate, including with:

• LUSTER affiliates, business units, or authorized personnel;
• authorized distributors, sales representatives, or service partners, where needed to respond to your request or support your project;
• website hosting providers, IT service providers, CRM providers, email service providers, analytics providers, form processing providers, and other service providers;
• professional advisers, including legal, accounting, audit, tax, insurance, or compliance advisers;
• government authorities, regulators, courts, law enforcement agencies, or other parties where required by law or necessary to protect our rights;
• business counterparties in connection with a merger, restructuring, transfer, acquisition, or similar business transaction, subject to appropriate safeguards.

Service providers are expected to process personal information only as necessary to provide services to us and to protect such information with appropriate security measures.

7. International Transfers

As LUSTER operates globally, personal information may be transferred to, accessed from, or processed in countries or regions other than where you are located, including China and other countries where LUSTER, its affiliates, partners, or service providers operate.

Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders, such as contractual safeguards, internal policies, security measures, consent mechanisms, or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the nature of the business relationship, legal and regulatory requirements, contract needs, dispute resolution requirements, warranty or service requirements, and legitimate business purposes.

For example:

• inquiry and contact form records may be retained for as long as necessary to respond to and manage the business relationship;
• RFQ and project-related records may be retained for the duration of the relevant project and a reasonable period thereafter;
• technical support and service request records may be retained for as long as necessary to provide support, maintain service history, manage warranty or maintenance matters, improve product and service quality, and comply with applicable legal or contractual requirements;
• marketing subscription records may be retained until you unsubscribe or request deletion, subject to legal requirements;
• website analytics data may be retained according to the settings of the relevant analytics tools.

9. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, transmission method, or electronic storage system is completely secure. Users should also take appropriate precautions when using the internet and communicating electronically.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• access personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• request a copy or transfer of your personal information where applicable;
• opt out of marketing communications;
• lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at sales.support@lusterinc.com. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.

11. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, improve user experience, analyze website traffic, and, where applicable, support marketing activities. For more information, please read our Cookie Policy.

You can manage cookie preferences through the Cookie Settings tool available on our website, where applicable.

12. Children’s Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those third parties before providing personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data processing practices. The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we process personal information, please contact us at:

LUSTER LightTech Co., Ltd.
Email: sales.support@lusterinc.com
Address: Building No. 7, Yard No. 13, Cuihu Nanhuan Road, Haidian District, Beijing, China, 100094